Privacy Policy

🔐 Privacy Policy

This Privacy Policy explains how Pro Prep Center UK Ltd collects, uses and protects personal data in accordance with UK GDPR.

(Last updated: December 2025)

  1. Who we are

This website is operated by Pro Prep Center UK Ltd
Registered office:
Unit 5 D, Charlwoods Road,
East Grinstead, West Sussex,
RH19 2HG, England

Email: info@proprepcenter.co.uk

We provide professional preparation and fulfillment services for e-commerce businesses.

  1. What personal data we collect

We may collect and process the following categories of personal data:

2.1 Account and registration data

  • Name
  • Email address
  • Telephone number
  • Login credentials
  • Company-related information (where provided)

2.2 Service and shipment data

  • Description of packages and goods
  • Quantity, dimensions, and handling requirements
  • Delivery and logistics-related information

2.3 Communication data

  • Information provided via contact forms
  • Email correspondence
  • Customer support messages

2.4 Technical data

  • IP address
  • Browser type and version
  • Device and operating system information

  1. Legal basis for processing

We process personal data under the following legal bases in accordance with UK GDPR:

  • Contractual necessity – to create and manage customer accounts and deliver our services
  • Legitimate interest – to communicate with clients, improve our services, and ensure platform security
  • Legal obligation – for accounting, tax, and regulatory compliance
  • Consent – for analytics and marketing cookies (when implemented)

  1. How we use your data

We use your personal data to:

  • Provide and manage our services
  • Maintain customer accounts
  • Process and handle shipments
  • Communicate with you regarding your account or enquiries
  • Improve website functionality and security
  • Comply with legal and regulatory obligations

  1. Data retention

We retain personal data only for as long as necessary:

  • Account data: for the duration of the customer relationship
  • Service and shipment data: according to contractual and operational requirements
  • Accounting records: up to 6–7 years as required by UK law
  • Marketing consent data: until consent is withdrawn

  1. Data sharing

We do not sell personal data.
We may share data with trusted third parties only where necessary, including:

  • IT and hosting providers
  • Logistics and operational partners
  • Professional advisers (legal, accounting)

All third parties are required to process data securely and in compliance with UK GDPR.

  1. International data transfers

Where data is transferred outside the UK, appropriate safeguards are applied, including standard contractual clauses or equivalent legal mechanisms.

  1. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us at info@proprepcenter.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

  1. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

  1. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

    11. Business-to-business data processing

This Privacy Policy is intended primarily for business customers and corporate users.
Where personal data is provided in a professional or business capacity, such data is processed solely for the purpose of delivering contracted services, managing business relationships, and fulfilling legal obligations.

We do not use customer data for automated decision-making or profiling.
All personal data is handled with strict confidentiality and in accordance with UK GDPR principles of lawfulness, fairness, transparency, and data minimisation.

12. Contact and privacy enquiries

If you have any questions regarding this Privacy Policy or how we process personal data, please contact us at:

Email: info@proprepcenter.co.uk
We aim to respond to all privacy-related enquiries within a reasonable timeframe.

For more details about our services, please visit our services page!

If you are new to working with us, see our How To Start guide.